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28.06.2024
Real Time Analyst
Cape Town
Role PurposeTo lead a team of real time analysts to proactively managing the contacts and queues “on the day” to ensure service levels and business targets are met. This means taking the resource plan and forecasts and monitoring volumes throughout the day, acting if thresholds are transgressed and ...
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Teleperformance South Africa
28.06.2024
Project Manager
Cape Town
... South Africa estate, on time and within budget. Working in support of the wider internal Teleperformance business and our clients, this role is critical to ensuring that the business can meet its key objectives for growth, transformation and client satisfaction.The Project Manager is a ...
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Teleperformance South Africa
28.06.2024
Contact Centre Manager - US Hours
Cape Town
... Teleperformance who leads by example, demonstrates our values, and actively encourages best practice. I support the company in changes to policies and procedures where required. I manage the operational management teams ensuring all key performance targets are met for all clients under my ...
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Teleperformance South Africa
27.06.2024
Voice and Communications Trainer – UK&US
Cape Town
... Teleperformance’s values in their dealings with others, internally and externally · Previous Training and Content Development experience is essential · Ability to troubleshoot and solve problems through data analysis and excellent communication skills · Comfortable with adapting to fast paced ...
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Teleperformance South Africa
27.06.2024
Real Time Analyst
Cape Town
Role Purpose To lead a team of real time analysts to proactively managing the contacts and queues “on the day” to ensure service levels and business targets are met. This means taking the resource plan and forecasts and monitoring volumes throughout the day, acting if thresholds are transgressed and ...
More »
Teleperformance South Africa
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