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25.04.2024
Team Leader - Inbound - Claremont, South Africa
South Africa,
... ibilityDeliver success against KPI targets and plans, through effective management of people.Create a positive learning environment that empowers and develops the Customer Service Agents.Be a role model who participates in achieving the wider contact center overall objectives to allow for first ...
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WNS (Holdings) Limited (ADR)
25.04.2024
Team Leader - South Africa
South Africa,
... ibilities Areas:People· To engage and support staff to achieve all KPI’s, through effective coaching, performance management, and to develop career progression through internal development programmes.Stakeholder Management· To ensure successful delivery of any project, programme or activity by ...
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WNS (Holdings) Limited (ADR)
26.04.2024
Group Manager - WFM
South Africa,
... ibility for the forecasting, planning and resourcing function within our campaigns, as well as the management of a team of Planners, Schedulers and Real Time Administrators (RTA). The purpose of this role is to optimize the manner in which our workforce is utilized in order to drive efficiency ...
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WNS (Holdings) Limited (ADR)
26.04.2024
Team Leader - Outbound - Century City, South Africa
South Africa,
... ibilitiesDeliver success against KPI targets and plans, through effective management of people.Create a positive learning environment that empowers and develops Lead Associates, Senior Associates and AssociatesBe a role model who participates in achieving the wider contact center overall ...
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WNS (Holdings) Limited (ADR)
26.04.2024
Junior Quality Manager - South Africa
South Africa,
... ibilities·Drive and conduct audit compliance, robust root cause, remediation plans, ensuring adherence to contractually binding audit targetsDeliver sampling and stratification strategy based onCompliance checks, Financial processes (volume & Value mix) Errors, Client priorities and Agent ...
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WNS (Holdings) Limited (ADR)
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