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09.07.2024
SAMSUNG Field Technical Consultant's (FTC) R&R
Randburg
- On-site training with technicians. - Service Bulletin guidance face to face. - Technical skill up with ride along by FTC's with technicians. - Guidance and resolution on usage of M-GSPN (mobile GSPN). - Reporting on Technical skill level of technician and gap analysis for improved technical ...
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iSON Xperiences
27.07.2024
SAMSUNG Field Technical Consultant's (FTC) R&R
Randburg
- On-site training with technicians.- Service Bulletin guidance face to face.- Technical skill up with ride along by FTC's with technicians.- Guidance and resolution on usage of M-GSPN (mobile GSPN).- Reporting on Technical skill level of technician and gap analysis for improved technical ability.- ...
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iSON Xperiences
22.06.2024
VODACOM ADD-ON LINES
Randburg
... based on trust and reliability- Understanding and striving to meet or exceed our Contact Centre metrics while providing excellent customer service- Be professional and polite always- Taking part in training and other learning opportunities to expand knowledge of BPO and the Agent role- Adhering ...
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iSON Xperiences
14.06.2024
VODACOM POSTPAID : CALL CENTRE CONSULTANTS
Randburg
... Based in Randburg  OVERALL PURPOSE OF JOB:The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct ...
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iSON Xperiences
25.05.2024
M-KOPA Team Coach
Randburg
M-KOPA Customer Service - Team Coach  The position of the Team Coach is to lead an inbound voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with customer goals and objectives. The Team Coach is also expected to work within all teams of the ...
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iSON Xperiences
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