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19.09.2024
OUTBOUND : DIALER SPECIALIST
Randburg
... sales and customer service teams to achieve business objectives- Develop and implement dialer strategies to improve customer engagement- Provide training and support to users on dialer software and best practices- Identify and resolve technical issues, escalating when necessary Requirements: ...
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iSON Xperiences
18.09.2024
M-KOPA Contact Centre Agent (Tshivenda , Xitsonga and Afrikaans )
Randburg
... sales or service in an effective manner.Identify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customers.Exercise appropriate soft skills when dealing with difficult customers.Ensure correct listening skills and probing ...
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iSON Xperiences
18.09.2024
SASSA - Team coach
Randburg
Contact Centre Team Coach Based in Randburg The position of the Team Leader is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. The Team Coach is also expected to work ...
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iSON Xperiences
Yesterday
CLAIMS OFFICER
Randburg
... Sales, Showmax and European-based content security leader Irdeto. Â Key areas of operations are:â–ª Determine validity of claim and escalation where necessaryâ–ª Apply policy and procedure when handling claims.â–ª Appropriate and timely resolution of claims.â–ª Appropriately communicate ...
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iSON Xperiences
Yesterday
TEAM LEADER : VODACOM SAVES / NEW ACQUSITION
Randburg
... sales and retention targetsDevelop and implement strategies to improve customer retention and acquisition ratesMonitor and analyze team performance, providing coaching and feedback to agentsIdentify and address training needs to enhance team skills and knowledgeCollaborate with internal ...
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iSON Xperiences
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