advertisements
06.03.2024
SAMSUNG Field Technical Consultant's (FTC) R&R
Randburg
- On-site training with technicians. - Service Bulletin guidance face to face. - Technical skill up with ride along by FTC's with technicians. - Guidance and resolution on usage of M-GSPN (mobile GSPN). - Reporting on Technical skill level of technician and gap analysis for improved technical ...
More »
iSON Xperiences
09.05.2024
SAMSUNG Field Technical Consultant's (FTC) R&R
Randburg
Responsibilities:On-site training with technicians.Service Bulletin guidance face to face.Technical skill up with ride along by FTC's with technicians.Guidance and resolution on usage of M-GSPN (mobile GSPN).Reporting on Technical skill level of technician and gap analysis for improved technical ...
More »
iSON Xperiences
05.04.2024
SASSA - Customer Service Agents (DL)
Randburg
... a customer service industryPrevious call centre experienceFluent in Tshivenda , Tsonga , English . COMPETENCIES:Customer focusAbility to build customer loyaltyConflict managementExcellent communication skillsHigh level of professionalism and an understanding ethical conduct.Quality ...
More »
iSON Xperiences
05.04.2024
M-KOPA Contact Centre Agent
Randburg
Based in RandburgShifts between 07:00 am- 20:00 pmWorking from Monday to Monday including public holidays- 45 hours week schedule  OVERALL PURPOSE OF JOB:Process customer service and technical service enquiries through inbound calls and provide end-to-end service.Main Responsibilities will include ...
More »
iSON Xperiences
25.05.2024
M-KOPA Team Coach
Randburg
... management process and updating matrixManage and motivate agents through different formsQuality management/improvement through call evaluations for each agent weeklyEnsure that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).Logging and resolving ...
More »
iSON Xperiences
advertisements