advertisements
25.05.2024
M-KOPA Team Coach
Randburg
... management process and updating matrixManage and motivate agents through different formsQuality management/improvement through call evaluations for each agent weeklyEnsure that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).Logging and resolving ...
More »
iSON Xperiences
28.05.2024
M-KOPA - QUALITY ANALYST
Randburg
... centre industry experienceFAIS, Compliance or QA related experienceExcellent time management skillsDetail orientationDeadline DriveExcellent Analytical skillsExcellent Listening skillsResults driven with a focus on quality and customer service;Applicants need to be fluent in the African ...
More »
iSON Xperiences
05.04.2024
M-KOPA Contact Centre Agent
Randburg
Based in RandburgShifts between 07:00 am- 20:00 pmWorking from Monday to Monday including public holidays- 45 hours week schedule  OVERALL PURPOSE OF JOB:Process customer service and technical service enquiries through inbound calls and provide end-to-end service.Main Responsibilities will include ...
More »
iSON Xperiences
Yesterday
M-KOPA Contact Centre Agent
Randburg
Based in RandburgShifts between 07:00 am- 20:00 pmWorking from Monday to Monday including public holidays- 45 hours week schedule  OVERALL PURPOSE OF JOB:Process customer service and technical service enquiries through inbound calls and provide end-to-end service.Main Responsibilities will include ...
More »
iSON Xperiences
05.03.2024
SAMSUNG RGA Consultant
Randburg
The Reverse Logistics Administrator helps customers and internal departments return products to the manufacturing department. The role will oversee and process damaged or defective merchandise, coordinate the reverse logistics schedule, prepare reports on the status/performance of the reverse ...
More »
iSON Xperiences
advertisements