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18.09.2024
M-KOPA Contact Centre Agent (Tshivenda , Xitsonga and Afrikaans )
Randburg
Based in RandburgShifts between 07:00 am- 20:00 pmWorking from Monday to Monday including public holidays- 45 hours week schedule  OVERALL PURPOSE OF JOB:Process customer service and technical service enquiries through inbound calls and provide end-to-end service.Main Responsibilities will include ...
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iSON Xperiences
18.09.2024
SASSA - Team coach
Randburg
... management process and updating matrixManage and motivate agents through different formsQuality management/improvement through call evaluations for each agent weeklyEnsure that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).Set key performance ...
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iSON Xperiences
Today
CLAIMS OFFICER
Randburg
... management approval. ▪ Ensure claim outcome is fair and follows regulatory guideline▪ Demonstrate treating customers fairly through resolution of claims.▪ Act in the best interest of the customer and the company.▪ Adoptable to changes or new developments in the company and industry.▪ ...
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iSON Xperiences
Today
CLAIMS OFFICER
Randburg
... management approval. ▪ Ensure claim outcome is fair and follows regulatory guideline▪ Demonstrate treating customers fairly through resolution of claims.▪ Act in the best interest of the customer and the company.▪ Adoptable to changes or new developments in the company and industry.▪ ...
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iSON Xperiences
Today
OUTBOUND : DIALER SPECIALIST
Randburg
OUTBOUND : DIALER SPECIALISTWe are looking for a skilled Dialer Specialist to join our team. The successful candidate will be responsible for managing and optimizing our outbound dialing system, ensuring efficient and effective customer contact. The ideal candidate will have experience with dialer ...
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iSON Xperiences
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