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17.01.2024
Head of Service
Randburg
... Managers to co-ordinate and develop service product offerings Liaise with SBU service managers to adjust and implement SBU service strategies and procedures Take responsibility for the service NPS process and create improvement activities as required Ensure CPO process is implemented and ...
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Carl Zeiss (Pty.) Ltd., South Africa
11.07.2024
Head of Service
Randburg
... Managers to co-ordinate and develop service product offeringsLiaise with SBU service managers to adjust and implement SBU servicestrategies and proceduresTake responsibility for the service NPS process and create improvementactivities as requiredEnsure CPO process is implemented and ...
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Carl Zeiss (Pty.) Ltd., South Africa
26.04.2024
Technical Support Analyst
Randburg
... standards to be implemented within the business. · Drive the effective handover between CAB Handover and UAT/Training as per the agreed procedures. · Mapping of new processes and drafting of new documentation. · Statistical reporting on product performance. · Evaluate and asses current ...
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Tracker South Africa
26.04.2024
Quality Assurance Coach (Product Support)
Randburg
... Managers and Supervisors to cultivate strong working relationships and ensure the specific area's needs are addressed.· Ensure continuous engagement with agents to build rapport and gather insights into challenges, needs, and potential quality/process enhancements.· Monitor First Call ...
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Tracker South Africa
26.04.2024
Supervisor – Customer Value Maximization
Randburg
... standards and deadlines. Manage department resources as required to support customer demands and business needs. Drive the creation and delivery of department Service Level Agreements through strict compliance with all incoming calls; turnaround times; customer & partner expectations and lead ...
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Tracker South Africa
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