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Yesterday
Call Center Agent - Dutch Speaking - Claremont, South Africa
Cape Town
... calls to new customers. Investigating and responding to a range of customer queries or enquiries on dual fuel portfolios via telephone, email&white mail (letters/faxes). Liaising with internal/ external parties to resolve customer queries. Analyzing and interpreting data on the available ...
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WNS Global Services
Yesterday
Group Manager - Transactional Quality
Cape Town
... calls, corrective actions, and re-validations. Qualifications: Relevant tertiary qualification Minimum of 3 years’ experience in a quality management role within the contact center industry Additional Information Knowledge, skills and attributes required: Strong interpersonal skills, written ...
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WNS Global Services
12.09.2024
Desktop Support technician
Cape Town
... WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and ...
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WNS (Holdings) Limited (ADR)
12.09.2024
Junior Desktop Support Technician
Cape Town
... calls forwarded by the EIT Service Desk and by the Incident management team. Ensure calls are resolved within the SLA agreed upon with documented closure under the service desk tool. Escalate with documented evidence to the next level as and when required, to the respective teams (Server, NMC, ...
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WNS (Holdings) Limited (ADR)
08.09.2024
Deputy Manager - WFM
Cape Town
... Power BI. Good knowledge of Budgeting and other metrics. Should have in-depth understanding of the various call center metrics and their impact on each other. Should be able to understand, manage and report metrics like Service Level, Occupancy, Attrition, Shrinkage, Staffing, etc. ...
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WNS (Holdings) Limited (ADR)
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