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Yesterday
Quality Analyst - Insurance Call Centre - US Hours
Cape Town
... call assessments and audits. Conduct call assessments checks to meet SLA’s; Provide assessment feedback to the agents; Attend and manage calibrations with operations teams and the client; Conduct quality audits and provide feedback to managers; Hold regular meetings with team leaders and ...
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WNS
Yesterday
Call Centre Agent
Cape Town
... call center staff through challenging customer service issues. - Analyze call center data and prepare reports for upper management. - Evaluate staff effectiveness and performance annually or on an at-need basis Job Types: Full-time, Part-time, Permanent Pay: From R25000,00 per month Expected ...
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True north debt solutions
17.06.2024
Restaurant Supervisor
Cape Town
... staffing budget for the restaurant. Ensure all stock that is required is available and ordered on time. Control daily stock counts for beverage and OE. Ensure cleanliness at all times in the kitchen and restaurant the benchmark for cleanliness is 90% and above. Ensure that snags for the ...
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Cape Town International Convention Centre
17.06.2024
Team Leader - Collections - Utilities Contact Centre
Cape Town
... projects, with the objective of generating and the retention of business and revenue, through continuous improvement. Key Responsibilities Areas: People To engage and support staff to achieve all KPI’s, through effective coaching, performance management, and to develop career progression ...
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WNS
17.06.2024
Team Leader - Insurance Call Centre (US Hours)
Cape Town
... projects, with the objective of generating and the retention of business and revenue, through continuous improvement. Key Responsibilities Areas: People To engage and support staff to achieve all KPI’s, through effective coaching, performance management, and to develop career progression ...
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WNS
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