advertisements
31.05.2024
Contact Centre Sales Line 2 Agent
Cape Town
... status is in their relocation process • Administration and General: Ability to comprehend, capture and interpret basic customer information. Ensure that all queries receive are responded to and resolved or escalated internally (if needed) and correct processes followed. Assist with call ...
More »
Fidelity Services Group
31.05.2024
Vacant Post – Science Regional Centre (SRC) Lead NRF/SARAO
Cape Town
... Centre (SRC), which shall meet national and international requirements of the SKA telescope and respective science, and shall serve as a key research infrastructure platform that enables SARAO to pursue a data intensive and compute infrastructure research mandate. The role will also be ...
More »
SKA South Africa
30.05.2024
Call Centre QA Analyst (Nightshift)
Cape Town
... calls sent to internal staff&score the agent based on analysis&align all process and quality related concerns) Client Feedback&Alignment Escalations (Client Journeys) done daily (call analysis of query) Reporting Weekly reporting of CEO escalations that are analysed Calibration Weekly reports ...
More »
CallForce Outsourcing Specialists
30.05.2024
Call Centre Team Manager
Cape Town
... Call Centre Agents to create and deliver amazing customer experiences. Support and motivate your team to ensure they’re on track to meet client goals. Handle customer escalations, contribute to creating a positive work environment. • Leading and managing a team of Call Centre Agents to achieve ...
More »
Callforce
30.05.2024
Call Centre QA Analyst (Nightshift)
Cape Town
... calls sent to internal staff&score the agent based on analysis&align all process and quality related concerns) Client Feedback&Alignment Escalations (Client Journeys) done daily (call analysis of query) Reporting Weekly reporting of CEO escalations that are analysed Calibration Weekly reports ...
More »
Callforce
advertisements