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18.04.2024
Real Time Analyst Umhlanga
Durban
... management to ensure that the real-time management of the agent groups is at an acceptable levelComplete all daily, weekly and monthly reports as set out by the Line ManagersMaintain and update the WFM system with daily exceptionsTo ensure that all service affecting incidents are documented and ...
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Careerbox
16.04.2024
Real Time Analyst BPO Market Related
Durban
... management to ensure that the real-time management of the agent groups is at an acceptable level Complete all daily, weekly and monthly reports as set out by the Line Managers Maintain and update the WFM system with daily exceptions To ensure that all service affecting incidents are documented ...
More »
Careerbox
16.04.2024
Real Time Analyst Umhlanga
Durban
... management to ensure that the real-time management of the agent groups is at an acceptable level Complete all daily, weekly and monthly reports as set out by the Line Managers Maintain and update the WFM system with daily exceptions To ensure that all service affecting incidents are documented ...
More »
Careerbox
23.07.2024
Real Time Analyst BPO Market Related
Durban
... management to ensure that the real-time management of the agent groups is at an acceptable levelComplete all daily, weekly and monthly reports as set out by the Line ManagersMaintain and update the WFM system with daily exceptionsTo ensure that all service affecting incidents are documented and ...
More »
Careerbox
28.05.2024
Intermediate IT Technician
Durban
... management (ITSM) system, ensuring accuracy and completeness. Provide guidance, coaching, and training to Level 1 support analysts and end-users, empowering them to resolve common IT issues independently. Collaborate with other IT teams, such as network, security, and systems administration, to ...
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MANCOSA
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