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15.08.2024
Assistant Manager - WFM
Durban
... call center metrics and their impact on each other. Should be able to understand, manage and report metrics like Service Level, Occupancy, Attrition, Shrinkage, Staffing, etc. Managing Shrinkages, Schedule&Break adherence. Escalating deviation to the planned schedules. Initiating proactive ...
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WNS (Holdings) Limited (ADR)
19.07.2024
Deputy Manager - Transactional Quality
Durban
Job Description Ensuring the attributes of Quality Management System like Sampling methodology, metric and tool design, calibrations, feedback compliance, client satisfaction, and complaint management are designed properly and implemented Ability to do Deep dive, RCA and create control plans along ...
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WNS (Holdings) Limited (ADR)
23.09.2024
Senior Program Analyst - EIT
Durban
... centers across South Africa, employing 4000+ people. Why join us? We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of ...
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WNS (Holdings) Limited (ADR)
01.09.2024
Lead - Change and Training
Durban
... calling the Distribution Centre (DC) or emailing applications directly. Kindly note: All applications are to be submitted through the Careers Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly. “Your application and all personal information ...
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Spar Group Limited
01.09.2024
SAP Authorisations Support
Durban
... calls within agreed SLAs. Actioning SAP Share Point Access requests and administering calls logged on CRM i.e., creating new users, assigning access, unlocking users, closing out CRM calls etc. Running GRC reports for access violations. Preparing and co-ordinating annual access reviews across ...
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Spar Group Limited
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