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06.09.2024
Quality Assessor
Centurion
... and zero-surprises BAU and producing reports which tells the story of the customer experience journey.Actively engage stakeholders for information sharing purposes regarding quality findings and trends.Contribute towards Continuous Improvement initiatives to improve compliance, processes, ...
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WNS Global Services
06.09.2024
RETAIL OPERATIONS TEAM LEADER
Centurion
... and Support Team, to delivery outstanding customer online experiences, aligning with Customer First principles and a modern luxury approachKEY RESPONSIBILITIES1. MANAGES PERFORMANCE· Manage the performance of this Team to ensure the delivery of outstanding customer experiences· Personally ...
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WNS Global Services
06.09.2024
Operations Trainer - Automotive Contact Centre
Centurion
... and technical training into assigned operational business units. Key Responsibilities:1. Training Delivery· Conduct new starter training as well as refresher, up-skilling and cross skilling training.2. Assessment· Assessments must be completed for all training events.· Remedial support must be ...
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WNS Global Services
06.09.2024
Senior Operations Manager: Automotive
Centurion
... handle multiple tasks at the same time that are accurate and on time Preferred· Knowledge of WFM, MI/BI, Quality, Training and Service Improvement methodologies within the Contact Centre IndustryAdditional Information· Must be able to travel between WNS sites locally when required· Own ...
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WNS Global Services
06.09.2024
Junior Business Process Analyst
Centurion
... and document business processes as well as review the procedure manuals in consultation with business process owners and business units.Key Responsibility Areas1. Process and data modelling· Gathers and analyses information from a variety of sources to inform the business process mapping and ...
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WNS Global Services
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