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20.05.2024
Group Manager - WFM
Cape Town
... Time Administrators (RTA). The purpose of this role is to optimize the manner in which our workforce is utilized in order to drive efficiency and reduce resource costs. This role will also be required to provide input as well as advice into all RFP, RFI and Solution Presentations for future ...
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WNS
20.05.2024
Group Manager - Operations
Cape Town
... times You remain at the leading edge of knowledge for your area of functional expertise You are accountable for risk management&compliance for your functional area You share your knowledge&best practice to improve performance You deliver business intelligence&insight for your functional area ...
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WNS
07.07.2024
Group Manager - Operations
Cape Town
... times You remain at the leading edge of knowledge for your area of functional expertise You are accountable for risk management & compliance for your functional area You share your knowledge & best practice to improve performance You deliver business intelligence & insight for your functional ...
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WNS
08.07.2024
Group Manager - WFM
Cape Town
... time management) in a multi-site contact center environment preferredStrong experience with Workforce Management software (eWFM, IEX, Verint, etc.) that includes forecasting, scheduling, real-time adherence functionality More than 2 years’ experience working within the BPO sectorMore than 3 ...
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WNS
08.07.2024
Quality Group Manager
Cape Town
... handle multiple tasks at the same time that are accurate and on timePreferredKnowledge of Quality Assurance Management/Quality and Service Improvement methodologiesAdditional InformationMust be able to travel between WNS sites when required = Own transportWilling to work night ...
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WNS
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