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Yesterday
Director - Transitions
Cape Town
... teamAble to take on additional responsibilities in the transition function (e.g. capability building)QualificationsMatricExcellent project management skills applied to wide range and number of project types, complexities, domains and geographiesSelf-starter, independent, initiator, strong ...
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WNS Global Services SA
Yesterday
Assistant Manager - Operations
Cape Town
... team of call center agents.Motivates and supports agents through feedback and communication.Measures KPI’s like inbound calls, call waiting, and call abandonment.Assists with taking agents’ calls if they can’t handle the workload.Improves quality of results by recommending changes.Provides ...
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WNS Global Services SA
01.08.2024
Assistant Manager - Transactional Quality
Cape Town
... WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and ...
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WNS (Holdings) Limited (ADR)
03.08.2024
Group Manager - Transactional Quality
Cape Town
... team by being a role model who participates in achieving the wider contact center goals, with an objective towards generation and retention of business. Key Responsibilities: Review and sign off monthly quality score and compliance score Attend Meetings with operations team and/ or client to ...
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WNS (Holdings) Limited (ADR)
24.08.2024
Senior Program Analyst - EIT
Cape Town
... Team. • VoIP phone configuration and support • Ensure availability of the organizations VOIP/ Video Conference facilities and ensure it is tested daily and fully • Available to work shifts on a 24/7 rotation supporting US and UK hours, weekends, public holidays etc. • Willing to work after ...
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WNS (Holdings) Limited (ADR)
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