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08.09.2024
Deputy Manager - WFM
Cape Town
... Manager in BPO WFM department for a minimum of 2 years. Should have knowledge/hands-on experience in generating Long Range Forecasting and Capacity Planning. Excellent communication skills in oral and written. Experience in Client and Stakeholder management. Good knowledge of MS-Office and ...
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WNS (Holdings) Limited (ADR)
09.06.2024
Group Manager - WFM
Cape Town
... timeliness of deliverables for the respective Vertical/Accounts aligned. Assist Operations and Client in Forecasting&Capacity Planning needs. Resolving First-level escalations&assess customer’s needs Motivating Team through effective management, career development. Analysis of reports including ...
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WNS (Holdings) Limited (ADR)
16.06.2024
Assistant Manager - WFM
Cape Town
... time teams to manage and achieve the SLAs Process related experience: Expert level understanding of Workforce management principles such as Erlang C etc. Extensive experience with short term forecasting and scheduling within the contact center environment in Both inbound, Outbound and Non voice ...
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WNS (Holdings) Limited (ADR)
14.03.2024
Senior Group Manager - Operations
Cape Town
... managers · Deliver contractual and commercial performance through cost and profitability management · Create a high-performing, highly-engaged team through modeling desired WNS leadership behaviours, effective coaching, performance management and recognition · Build excellent relationships both ...
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WNS (Holdings) Limited (ADR)
03.08.2024
Group Manager - Transactional Quality
Cape Town
... managers, clients, and other stakeholders Assure compliance requirements are met and implement solutions to prevent non-compliance Assure compliance requirements are met and implement solutions to prevent non-compliance Monitor and develop campaign performance and ensure that strategies are in ...
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WNS (Holdings) Limited (ADR)
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