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06.09.2024
Quality Manager
Cape Town
... WNS employee and provide insights back to the operations on opportunities to improve the overall customer journey.Key Responsibility Areas· Works with the operations management team to drive account performance through the delivery of defined and agreed QA framework per campaign.· Responsible ...
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WNS Global Services
06.09.2024
Training Manager
Cape Town
... Manager role· Computer literacy (MS Office) at an intermediate to advanced level - particularly MS Excel and MS Word· Experience in L&D, HR and/or consulting in the BPO sector would be beneficial· Training, coaching and / or mentoring experience would be beneficialAdditional InformationThis ...
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WNS Global Services
06.09.2024
Group Manager - WFM
Cape Town
Job DescriptionThe purpose of this position is to assume responsibility for the forecasting, planning and resourcing function within our campaigns, as well as the management of a team of Planners, Schedulers and Real Time Administrators (RTA). The purpose of this role is to optimize the manner in ...
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WNS Global Services
06.09.2024
Assistant Manager - Operations
Cape Town
Job DescriptionWe are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Senior Associates to create a customer centric and high performance culture through, effective management of people, metrics and projects, with the ...
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WNS Global Services
06.09.2024
Assistant Manager - Operations
Cape Town
Job DescriptionManages and oversees a team of call center agents.Motivates and supports agents through feedback and communication.Measures KPI’s like inbound calls, call waiting, and call abandonment.Assists with taking agents’ calls if they can’t handle the workload.Improves quality of results by ...
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WNS Global Services
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