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03.09.2024
EPP Operations Consultant
Cape Town
... bank account and ensuring payment has been received from clients. Customer complaints and swift investigation. Report Creation - maintain periodic reports accessible to the greater team. Take ownership of the processes and systems used within the team. Escalate system issues to relevant ...
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Mukuru
03.09.2024
Quality Assurance Escalations Specialist
Cape Town
... Mukuru customer support training course (Essential). 1–3 years customer service experience (Essential). Chichewa Language (Essential). Quality control experience in a contact centre environment (Essential). 6–12 months data analysis (Desirable). Knowledge of money transfer procedures. Knowledge ...
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Mukuru
03.09.2024
Quality Assurance Escalations Specialist
Cape Town
... Mukuru customer support training course (Essential). 1–3 years customer service experience (Essential). Chichewa Language (Essential). Quality control experience in a contact centre environment (Essential). 6–12 months data analysis (Desirable). Knowledge of money transfer procedures. Knowledge ...
More »
Mukuru
03.09.2024
EPP Operations Consultant
Cape Town
... bank account and ensuring payment has been received from clients. Customer complaints and swift investigation. Report Creation - maintain periodic reports accessible to greater team. Take ownership of the processes and systems used within the team. Escalate system issues to relevant support/IT ...
More »
Mukuru
Yesterday
High Risk KYC Verifications Officer
Cape Town
... limited to):To verify and validate documentation and information supplied by customers when signing up for new accountsKeep up to date on any process and regulatory changesTo report any suspicious activities on customer accountsTo make outbound calls to customers in order to carry out security ...
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Mukuru
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