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09.06.2024
Group Manager - WFM
Cape Town
... timeliness of deliverables for the respective Vertical/Accounts aligned. Assist Operations and Client in Forecasting&Capacity Planning needs. Resolving First-level escalations&assess customer’s needs Motivating Team through effective management, career development. Analysis of reports including ...
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WNS (Holdings) Limited (ADR)
14.03.2024
Senior Group Manager - Operations
Cape Town
... Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, ...
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WNS (Holdings) Limited (ADR)
03.08.2024
Group Manager - Transactional Quality
Cape Town
... timely flow of business intelligence information to users Maintain library of model documents, templates, or other reusable knowledge assets Synthesize current business intelligence or trend data to support recommendations for action Generate standard or custom reports summarizing business, ...
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WNS (Holdings) Limited (ADR)
16.06.2024
Assistant Manager - WFM
Cape Town
... time teams to manage and achieve the SLAs Process related experience: Expert level understanding of Workforce management principles such as Erlang C etc. Extensive experience with short term forecasting and scheduling within the contact center environment in Both inbound, Outbound and Non voice ...
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WNS (Holdings) Limited (ADR)
01.08.2024
Assistant Manager - Transactional Quality
Cape Town
... Assistant Manager - Transactional Quality Full-time WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including ...
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WNS (Holdings) Limited (ADR)
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